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Exchange / Refund Policy

RETURNS

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Our policy lasts 3 days. If 3 days have gone by since you receive your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to nature of our products , Its the companies discretion ( bassatronics cc t/a Decor-essentials) to redeem an exchange or refund. 30 percent handling fee would be charged for all returned of  goods.

Bassatronics cc t/a Decor-essentials would not be liable for damages, Cost incurred due whatever reason for hiring of product by yourself, due delay in courier delays, wrong shades received.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at decor.essentialsza@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at decor.essentialsza@gmail.com and send your item to: 4 Gelder Road, Clare Estate, Durban, NL, 4091, South Africa.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 4 Gelder Road, Clare Estate, Durban, NL, 4091, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Customer Reviews

4.62 Average  150 Reviews
Decor Essentials South Africa
Excellent service from Firdaus... Thanks for getting all my orders ready on time... and to Mr Bassa for getting my stuff to me on time.
Sunet Terblanche
Sunet Terblanche
very good quality and constant contact with customer! thank you will definitely purchase from you again
Lita van Rensburg
Lita van Rensburg
Thank you for your excellent service!!
ishaak Ibrahim
ishaak Ibrahim
From the Director of Decor Essentials. Your Honest Rating would be Appreciated and Valued .
Crystal Clear Functions and Decor
Crystal Clear Functions and Decor
Wonderful Customer service!Crystal Clear Functions and Decor
Rabia Alam
Rabia Alam
Good service. ..great price
Judith Pieterse
Judith Pieterse
Good Day ... Thank You for my order of 2 tables and 2 free tablecloths which I received very promptly after placing my order. Unfortunately one table and one table cloth was damaged and upon contacting you people regarding this matter, I received a call from Rafia who said it would be replaced asap. Great prices and excellent customer service. Thank you Decor Essentials and Rafia.
Tracy Stone
Tracy Stone
Thank you so much to DEcor essentials and especials Rafia who was superb in helping me get all i needed for my bew wedding venue. Great service and delivery. I will most definitely be ordering nore decor from this company
Yasheen Neerahoo
Yasheen Neerahoo
Excellent service from Firdaus... Thanks for getting all my orders ready on time... and to Mr Bassa for getting my stuff to me on time.
Sandra Kruger
Sandra Kruger
Wow wow wow...I am taken by surprise. 3 days from I placed and paid my order my goods were delivered. I am more than happy with your service and would use you again and I will spread the word to friends and family.
ALISIA SWART
ALISIA SWART
Amazing Service, Fast and Reliable, fantastic packaging! Will do business with you guys any time!!! Thank you so much!!!
Jacques Steyn
Jacques Steyn
Thank you for going out of your way to take care of all my needs this year. You guys are the best in the industry! Your personal care to my business needs means the world to me. Always on point! I wish you all the best for the festive season and the new year. Regards, Trend Studio.
Michelle Maluqua
Michelle Maluqua
I always get excellent service from firdous. I would recommend this business to anyone who want catering or events goods. Thanks for the awesome service. Definitely giving you a lot of business in 2019
Thato Mokoena
Thato Mokoena
Found my new decor supplier. Great service through & through. Could've been 5 stars but the stove came without one screw. Thanks to Firu for excellent service
Sanet Haasbroek
Sanet Haasbroek
Yesterday I received the couch which I ordered. It is absolutely beautiful. Thank you so much to Firdaus for the FANTASTIC service. I will definitely place my next order with you. Hope they make you employee of the year!!!
Awa Kiwi
Awa Kiwi
Firdaus was unbelievable helpful and assisted me throughout the entire order process, checking in to make sure I delivered my goods on time. She was easy to reach throughout the day and ensured I always knew what was going on with my order.
Jacques Steyn
Jacques Steyn
Thank you for going out of your way to take care of all my needs this year. You guys are the best in the industry! Your personal care to my business needs means the world to me. Always on point! I wish you all the best for the festive season and the new year. Regards, Trend Studio.
claytonjoseph Joseph
claytonjoseph Joseph
Very friendly and efficient staff. Good prices and products. Highly recommended.
Michelle Maluqua
Michelle Maluqua
I always get excellent service from firdous. I would recommend this business to anyone who want catering or events goods. Thanks for the awesome service. Definitely giving you a lot of business in 2019
Cherezade Harinarain
Cherezade Harinarain
Highly recommended! Great services and very helpfull staff who frequently contacted me with regards to emails,payments and collections. Excellent
Thato Mokoena
Thato Mokoena
Found my new decor supplier. Great service through & through. Could've been 5 stars but the stove came without one screw. Thanks to Firu for excellent service
See All Reviews

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